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Assertiveness

5 Oct 2017 (€395 per seat)
Dublin
1 Day
Purpose: 

Assertive communication became an issue at work in the mid-1970s, and has never gone out of fashion. It quickly became recognised as an invaluable communication skill in the workplace, and one that is relevant to all.

Assertiveness is not about ‘winning’ or achieving something at the expense of anyone else. It is a matter of communicating clearly and effectively. In fact, an assertive approach often leads to success because points that are clearly stated are understood, and thus have a greater chance of being acted upon. Even where it ‘fails’ and the assertive communicator does not get what they want, dignity is retained, so that the other person or situation can be faced again.

Assertiveness is a positive communication style, forward-looking, problem-solving and based on negotiation. It recognises that both, or all parties in any situation have needs, rights and responsibilities, and it helps move the situation towards the best outcome.

Some people are born assertive – naturally confident communicators with sensitivity towards others. Others have to learn the skills, some finding it easy, some taking more time. Everyone’s assertiveness varies according to the situation they are in, the personalities they face, and their current mood. Most people will display non-assertive, aggressive and assertive behaviour, maybe in the space of a few hours.

‘Difficult to manage relationships sabotage more business than anything else – it is not a question of strategy that get us into trouble; it is a question of emotions.’

John Kotter, Harvard Business School

Suitable for: 

This course is suitable for anybody, in any career discipline, who wants to understand and apply assertiveness in their business or private lives.

What’s good about the course? : 

Developing assertiveness is not a matter of changing someone’s personality, but rather of adding another communication tool, to be used when appropriate. This tool brings the benefit of self-esteem, personal confidence and improved relations to any workplace.

The Course will provide opportunities to learn from mature experienced business professionals and top class trainers.

Delegates will be able to:

  1. Use assertiveness as a positive communication style
  2. Enhance relationships both within and without the organisation or team
  3. Raise performance both individually and across the team
  4. Give and receive feedback successfully
  5. Improve productivity in meetings

Objectives:

Delegates will be able to:

  1. Use assertiveness as a positive communication style
  2. Enhance relationships both within and without the organisation or team
  3. Raise performance both individually and across the team
  4. Give and receive feedback successfully
  5. Improve productivity in meetings

Benefits:

The highly interactive workshop will provide you with a range of easy to apply assertiveness techniques that will raise your confidence and increase your ability to build effective and lasting relationships and develop knowledge of your own personal influencing style.

Detailed Content:

Self-awareness and changing habitual patterns of behaviour

Rights in assertiveness

Behaviour styles

Techniques to develop boundaries for others

Every-day aggressive behaviour

Higher-level aggression

Dealing with non-assertive behaviour

Dealing with challenging situations

Co-ordinating body language with verbal statements

The importance of nurturing self-esteem

‘Fake it till you make it’

Client care

Making and refusing requests

Asserting yourself in meetings

The assertive chairperson

Giving and receiving criticism

Managing your time

Action planning for change