This course is available as a private course and can be tailored to your requirements. Please contact us on +353 1 6390050 for further information or email firstname.lastname@example.org
ITIL® Practitioner Certificate - IT Service Management
ITIL® Foundation is a prerequisite to take ITIL® Practitioner as it supplements, rather than substitutes the Foundation qualification. To that end the ITIL® Practitioner syllabus will require delegates to have passed their ITIL® Foundation exam and be familiar with the principles of ITSM and the organization-wide common language of ITIL®. These learnings will be put in context to answer the 'how' of successful improvement initiatives with ITIL® Practitioner, which is the next step after Foundation, not a substitution.
This course is designed to teach you how to:
This course will cover the following:
This course is suitable for all ITSM professionals seeking to take the knowledge gained from ITIL Foundation and apply it successfully within an organizational context.