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Effective Communication Skills

In-house training only
1 day

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. 

Suitable for: 

Any individuals interested in learning effective communication techniques in a business environment 

What’s good about the course? : 

This course is peppered with exercises that will allow participants to apply the information covered to their specific situation. In addition, participants get the opportunity to put their new found skills into practice to gain maximum benefits from the training.

This training is delivered in an informal manner with the use of audience participation in discussion and practical sessions. These will assist participants to learn and understand the communication principles, tools and techniques discussed during the course, and to help them start to put these into practice in the safety of the training environment.

A variety of training methods are used on this course, including group discussion, trainer presentations, skills practice, pairs and group exercises, role play and case studies.

Participants will have opportunities to practise and improve their communication skills which will lead to more successful and effective relationships in the workplace.


This one day workshop will help participants to:

  • Identify common communication problems that may be holding them back
  • Develop skills to ask questions
  • Learn what their non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance their ability to handle difficult situations
  • Deal with situations assertively


Participants will have opportunities to practise and improve their communication skills which will lead to more successful and effective relationships in the workplace.

Detailed Content:

Creating Positive Relationships

During this session, participants will explore ways to build positive relationships, with colleagues and customers.

Communication Basics

During this session, participants will identify their communication strengths and weaknesses through several reflective exercises. They will also explore our frame of reference and the assumptions that we make.

Growing Self-Awareness

Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment and investigate ways that they can improve their self-image and thereby deal with difficult situations assertively and positively.

Communication Styles

This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.

Communication Barriers

After a large group case study, participants will work in small groups to discuss barriers to communication. There will be opportunity to practice giving and receiving feedback. Participants will work on their listening skills by participating in several group exercises.

Asking Questions

This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.

Verbal and non-verbal communication

Participants will explore how much we communicate through our body language, voice tone, movement and proxemics.

Techniques for the Workplace

In this session, participants will learn about two key elements of an effective message: preparation and delivery. We will also focus on using electronic means to communicate, identifying pitfalls and developing best practice to ensure our message is appropriate and effective.

Workshop Wrap-Up

At the end of the day, participants will have an opportunity to complete an action plan.