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Effective Management Skills for Front-Line Managers

Dublin
1 Day
Purpose: 

An important aspect of any manager or supervisor’s job is to manage people.

People management is an on-going activity that can motivate personnel and encourage better performance. 

This course addresses some key aspects of people management, with a particular focus on practical guidelines.

 

Suitable for: 

This course is suitable for those involved in supervising, developing and motivating personnel who are looking to increase their awareness of management techniques and want to drive continuous performance improvement. 
This course will help attendees to more effectively manage their team and improve their dealings with team members.

What’s good about the course? : 

This course is peppered with exercises that will allow participants to apply the information covered to their specific situation. In addition, participants get the opportunity to put their new found skills into practice to gain maximum benefits from the training. 

This training is delivered in an informal manner with the use of audience participation in discussion and practical sessions. These will assist participants to learn and understand the leadership principles, tools and techniques discussed during the course, and to help them start to put these into practice in the safety of the training environment. 

A variety of training methods are used on this course, including group discussion, trainer presentations, skills practice, group exercises, role play and case studies.

On completion, delegates will be enabled to:

  • Differentiate between people management and leadership
  • Use communications skills to help them in their dealings with team members 
  • Manage performance throughout the year, including defining goals for team members and helping them attain these goals
  • Delegate effectively to their employees
  • Motivate team members, using a variety of motivation techniques, to help improve performance
  • Use coaching techniques (including questioning, active listening and feedback) to guide team members work.

Objectives:

On completion, delegates will be enabled to:

  • Differentiate between people management and leadership
  • Use communications skills to help them in their dealings with team members 
  • Manage performance throughout the year, including defining goals for team members and helping them attain these goals
  • Delegate effectively to their employees
  • Motivate team members, using a variety of motivation techniques, to help improve performance
  • Use coaching techniques (including questioning, active listening and feedback) to guide team members work.

Benefits:

This course is peppered with exercises that will allow participants to apply the information covered to their specific situation. In addition, participants get the opportunity to put their new found skills into practice to gain maximum benefits from the training. 

This training is delivered in an informal manner with the use of audience participation in discussion and practical sessions. These will assist participants to learn and understand the leadership principles, tools and techniques discussed during the course, and to help them start to put these into practice in the safety of the training environment. 

A variety of training methods are used on this course, including group discussion, trainer presentations, skills practice, group exercises, role play and case studies.

Detailed Content:

Understanding people management – learning about management and leadership
Appreciate the differences between being a leader and being a manager
Learn the main aspects of being a manager

Communications and team management skills
Understand your own preferred communications style and that of others 
Learn how to vary your communications style 

Understanding motivation and how to best motivate your team
Learn what motivation is and what how to motivate your employees
Appreciate the range of non-financial rewards you can use to motivate

Managing performance throughout the year
Setting the right performance objectives or goals
Guidelines and techniques for providing effective feedback to your team 
Managing performance throughout the year
Formal performance review checkpoints

Delegation skills and how to empower employees
Appreciate what effective delegation involves
Tips to help you overcome any resistance to delegating from your employees
Learn the core skills of delegation

Using some coaching techniques as a management approach
What is coaching and how can you use this management style to get better performance from your team?
Understand and learn to coaching techniques
Type of questions that will be useful to you in managing
Learn how to listen effectively and appreciate how that helps you in managing.