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ITIL® Certificate - Intermediate Qualification - Managing across the Lifecycle Certificate

27 Nov - 1 Dec 2017 (€1,450 per seat)
Dublin
5 Days
Purpose: 

The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management

Suitable for: 

Candidates must have a total of at least 17 credits:

  • 2 credits from the ITIL Foundation Certificate and
  • 15 credits (minimum) from a balanced combination of ITIL® Service Lifecycle and ITIL® Service Capability Certificates

The course is targeted at

  • Individuals who require a business and management level understanding of the ITIL® core Lifecycle
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module
  • Individuals progressing towards the ITIL Master in IT Service Management for which the ITIL® Expert is a prerequisite

The course provides the delegates with an in-depth understanding of the following:

  • Service Design Principles
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Tools and Technology
  • Process implementation and on-going improvement

Objectives:

The course provides the delegates with an in-depth understanding of the following:

  • Service Design Principles
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Tools and Technology
  • Process implementation and on-going improvement

Benefits:

A top quality course leading to an internationally recognised industry qualification

 

ITIL® is a Registered Trade Mark of AXELOS Limited

Detailed Content:

ITIL® is a Registered Trade Mark of AXELOS Limited