To make a booking, call
01-6390050

ITIL® Service Transition

20-22 Nov 2017 (€1,450 per seat)
Dublin
3 Days
Purpose: 

This course will help any organisation to improve the quality of their IT Service Management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition.

The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition.

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Exam Information: 

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Suitable for: 

Individuals who require an in depth understanding of the ITIL® Service Transition stage of the ITIL® Service Lifecycle and how it may be implemented to enhance the quality of IT Service provision within an organisation

Prerequisites

Candidates must already hold one of the following:
• ITIL® Foundation certificate in IT Service Management
• ITIL® V2 Foundation plus the Foundation Bridge Certificate
• ITIL® Expert certificate in IT Service Management (achieved via Service manager or Practitioner bridging routes)

This course will help any organisation to improve the quality of their IT Service Management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition.

The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition.

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Objectives:

This course will help any organisation to improve the quality of their IT Service Management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition.

The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition.

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Benefits:

Detailed Content:

Upon successful completion of the course candidates can expect to gain competencies in the followings:

• Introduction to Service Transition

• Service Transition Principles

• Service Transition processes 
- Transition Planning & Support 
- Change Management 
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing 
- Change Evaluation and Knowledge Management (Excluded are detailed knowledge of process activities, methods and techniques)

• Managing people through Service Transition

• Organising for Service Transition

• Technology considerations

• Implementing and improving Service Transition

• Challenges, Critical success factors and Risks