To make a booking, call
01-6390050

ITIL® Foundation Certificate Course

16-18 May 2018 (€875 per seat)
Dublin
3 Days
Purpose: 

This entry-level 3-day course provides an excellent introduction to the latest version of the IT Infrastructure Library (ITIL®).

It covers all of ITIL Foundation Course Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.

It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification. The course duration is 3 days, with the formal examination scheduled for the afternoon of day 3.

Exam Information: 

The examination is a one-hour 40 question multiple choice examination (65% required to pass)

Suitable for: 

This course is suitable for all levels of IT Staff.

It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.

It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.

This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).

What’s good about the course? : 

Excellent courses presenters who are highly qualified and experienced.

Complete the exam online & get your results immediately

Exceptional Exam Success rate

Attendance on this course will enable participants to:

  • Understand the key principles and terminology used within ITIL® V3
  • Understand why ITIL® become so important today
  • Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them
  • Explain the key benefits of an IT Service Management based approach to Service Management
  • Describe some of the practical issues and costs associated with an IT Service Management implementation
  • Pass the v3 Foundation Certificate examination

Objectives:

Attendance on this course will enable participants to:

  • Understand the key principles and terminology used within ITIL® V3
  • Understand why ITIL® become so important today
  • Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them
  • Explain the key benefits of an IT Service Management based approach to Service Management
  • Describe some of the practical issues and costs associated with an IT Service Management implementation
  • Pass the v3 Foundation Certificate examination

Benefits:

The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS)

The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL®

The examination is a one-hour 40 question multiple examination (65% required to pass)

Detailed Content:

Introduction

  • Introduction to and importance of IT Service Management, the Service Lifecycle and best practice
  • Concept of Service Management
  • Key Principles and Model of IT Service Management
  • Definition of a Service
  • Definition between Functions, Roles and Processes
  • The need for a strong service culture

The Service Lifecycle

The objectives and business value for each phase of the Service Lifecycle and the main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Key Principles and models of ITSM

  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model

The Processes and Functions

Define the characteristics of a process. The objectives, business value, basic concepts, roles and interfaces of:

  • Service Portfolio Management
  • Service Level Management
  • Incident Management
  • Change Management

The objectives and basic concepts of

  • Demand Management
  • Financial Management
  • Service Catalogue Management
  • Availability Management
  • Capacity Management
  • Supplier Management
  • Information Security Management
  • IT Service Continuity Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Event Management
  • Problem Management
  • Request Fulfilment
  • Access Management