This entry-level 3-day course provides an excellent introduction to the latest version of the IT Infrastructure Library (ITIL®).
It covers all of ITIL Foundation Course Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.
It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification.
The course duration is 3 days, with the formal examination scheduled for the afternoon of day 3.
The examination is a one-hour 40 question multiple choice examination (65% required to pass)
This course is suitable for all levels of IT Staff.
It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).
Excellent courses presenters who are highly qualified and experienced.
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