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Managing and Resolving Conflict

In-house training only
Nationwide
1 Day
Purpose: 

Conflict is natural in every day life - in fact it can be a good thing.

We're all different - in terms of our backgrounds, education, culture, values, experience etc.

In a healthy work environment everybody is encouraged to have an opinion of their own, to contribute positive ideas and to help the overall goal of success via improvement, team work etc.

This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution.

You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way.

You will learn about conflict resolution styles and effective techniques for intervention.

You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication.

Suitable for: 

People whose role involves reaching agreement with others.

What’s good about the course? : 

Learn from mature experienced business professionals and top class trainers

In the increasingly pressurised environment we find ourselves in, it is important to have the skills to deal effectively with conflict.

This one day course will equip you with the skills to manage and deal with the various types of conflict.

This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution.

You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way.

You will learn about conflict resolution styles and effective techniques for intervention.

You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication

Objectives:

In the increasingly pressurised environment we find ourselves in, it is important to have the skills to deal effectively with conflict.

This one day course will equip you with the skills to manage and deal with the various types of conflict.

This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution.

You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way.

You will learn about conflict resolution styles and effective techniques for intervention.

You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication

Benefits:

"Absolutely excellent presentation. Felt very comfortable in asking questions and I learned a lot about conflict and strategies for the future."

Detailed Content:

Introduction

  • Conflict will always exist - examples
  • The two types of conflict
  • Situation conflict – positive, argumentative, idea generating
  • Personal conflict – negative, personal, bitter, divisive
  • Differences between diversity, culture and conflict

Personal Conflict

  • Why managers are temped to avoid conflict situations
  • Why ‘leave them to sort it out’ - does not sort it out
  • Why unresolved conflict tends to escalate
  • Why fighting, yielding and avoiding do not work
  • We cannot eliminate conflict – we can manage conflict

Resolving Conflict

  • The secret to conflict resolution – nip in bud
  • Using the DRIVE model to resolve conflict
  • Affect of conflict on careers
  • Using the 4 Rs to confirm conflict resolution
  • Arranging individual meetings with conflictees
  • Arranging joint meeting with conflictees
  • Obtaining agreement and following it up

Mediation and Arbitration

  • Why mediation is a high growth industry
  • Mediation versus court cases
  • ADR (alternative dispute resolution)
  • Use of mediation in Ireland
  • How mediators resolve conflict
  • Difference between mediation and arbitration

Future of Conflict Management

  • Why conflict is forecast to increase
  • Employers using ICMS (informal conflict management system)
  • Appointment of ICMS contacts Increasing use of in-house mediation
  • Using coaching skills to curtail conflict

Closure