Conflict is natural in every day life - in fact it can be a good thing.
We're all different - in terms of our backgrounds, education, culture, values, experience etc.
In a healthy work environment everybody is encouraged to have an opinion of their own, to contribute positive ideas and to help the overall goal of success via improvement, team work etc.
This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution.
You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way.
You will learn about conflict resolution styles and effective techniques for intervention.
You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication.
People whose role involves reaching agreement with others.
Learn from mature experienced business professionals and top class trainers