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Managing and Resolving Conflict

16 May 2018 - €395 per seat - book 2 places on this course & add a 3rd delegate to the same course & date for FREE!
Dublin
1 Day
Purpose: 

Conflict is natural in every day life - in fact it can be a good thing.

We're all different - in terms of our backgrounds, education, culture, values, experience etc.

In a healthy work environment everybody is encouraged to have an opinion of their own, to contribute positive ideas and to help the overall goal of success via improvement, team work etc.

This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution.

You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way.

You will learn about conflict resolution styles and effective techniques for intervention.

You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication.

Suitable for: 

People whose role involves reaching agreement with others.

What’s good about the course? : 

Learn from mature experienced business professionals and top class trainers

In the increasingly pressurised environment we find ourselves in, it is important to have the skills to deal effectively with conflict.

This one day course will equip you with the skills to manage and deal with the various types of conflict.

This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution.

You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way.

You will learn about conflict resolution styles and effective techniques for intervention.

You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication

Objectives:

In the increasingly pressurised environment we find ourselves in, it is important to have the skills to deal effectively with conflict.

This one day course will equip you with the skills to manage and deal with the various types of conflict.

This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution.

You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way.

You will learn about conflict resolution styles and effective techniques for intervention.

You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication

Benefits:

The course provides you with a practical, structured way of identifying and managing conflict in the workplace and in life.

Detailed Content:

About Conflict

  • Causes & indicators of conflict
  • Typical conflict situations
  • Impact of conflict on teams and individuals

The Role of the Manager in Conflict Resolution

  • Role of a Manager in Conflict resolution
  • Your personal and preferred style of conflict resolution (Thomas Kilman)
  • Conflict resolution strategies
  • Alternative Dispute Resolution / Interest based negotiating

Breaking down the Barriers through Effective Communication

  • Deploying effective communication in conflict situations
  • Benefits of Empathetic listening
  • Creating awareness of Body Language & Tone

Assertiveness Skills

The Characteristics & Principles of Assertive, Submissive, and Aggressive Behaviour

  • Techniques in Assertiveness
  • Dealing with High Level Aggression

Understanding Behaviour & It’s Effects

  • Understanding behaviour types
  • Your natural reaction to others behaviours
  • Areas for potential conflict