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Managing Business Processes Training

Available in-house only
Anywhere
1 Day
Purpose: 

This one day ‘Managing Processes’ course is an ideal course to get an understanding and some practical experience about Processes in your organisation. 

The training provides participants with the relevant skills to map current state processes, look at the weak areas in the processes and create a to-be process that is acceptable for the Customer and the organisation.  

Suitable for: 

This training course is recommended for all those in an organisation who will lead small projects or be active participants on larger Projects as well as anybody who is interested in learning about processes and what to do about areas of waste and variation. 

 This training course is suitable for managers, internal consultants, change agents, project managers, team leaders and team members who will be involved in process improvement projects.

Certification:   Trigraph ‘Certificate of Completion – Managing Processes’

On completion of this course, participants will be able to:

  • Understand the concept of Process Mapping
  • Understand the tools involved in process modeling and digitising
  • Understand the use of the tools in mapping the current state processes, identify weaknesses in the process.
  • Map the improved process
  • Model the process.

Objectives:

On completion of this course, participants will be able to:

  • Understand the concept of Process Mapping
  • Understand the tools involved in process modeling and digitising
  • Understand the use of the tools in mapping the current state processes, identify weaknesses in the process.
  • Map the improved process
  • Model the process.

Benefits:

Detailed Content:

Definitions

  • What is a process
  • What do process maps do
  • Value analysis
  • IPO Model
  • Process ownership
  • Process Management 

Introduction to Process Mapping 

  • Introduction to BPMN
  • Brainstorming (Affinity Diagram) 

Mapping Current State 

  • Current state
  • Analyse your process
  • Value add – non-value-add 

Identify weaknesses in the process 

  • Identifying Various wastes
  • Identifying unnecessary variation 

Map improved Process

  • Cost of Poor quality
  • Flow of Customers, employees, materials supplies, information, equipment, instruments 

Model the Process

  • Practical section
  • Introduction of Process Automation   

Course Project Participants will be required to select a process on which to work during the training course.  

Course Material This course is supported with a very comprehensive training manual and selected text books which can be used as a valuable reference source after the course.