Customer Journey Mapping
08 Apr 2020
09:30h – 17:00h [change course]

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  2. 2: Attendees
  3. 3: Terms
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Course Highlights

So, you want to improve your Customer Experience.

A few quick questions for you:

  • What’s it like to be your customer, across all the different channels and touch points and throughout the customer lifecycle?
  • Is your customer experience delivering on your brand promise?
  • Do you know which are the critical moments of truth for your customers?
  • Are you delivering a good experience in these key moment and is the work you’re doing improving this experience?

  • Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product or service

    Course Price per Person Attendees
    Customer Journey Mapping
    08 Apr 2020
    09:30h – 17:00h
    Price per Person: €595.00 inc.
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