Course Highlights

The objectives of this course are that the end of this course you will be able to:

Overview

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes.

The use of modelling techniques facilitates a methodical and effective approach to defining change requirements.

This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

This course will help business analysts deal with these challenges.

It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.

Course Includes

Modelling the business processes

Using activity diagrams to model business processes - actors, tasks, process flows, decisions; Modelling as-is business processes; Events that trigger business processes -external, internal, time-based; The outcomes from business processes; Timelines for business processes; Business process measures

Documenting tasks

Identifying tasks - one person, one place, one time; Documenting steps to complete the tasks; Documenting business rules; Task performance measures

Evaluating and improving business processes

Identifying problems with the as-is business processes; Analysing the process flow; Analysing the handoffs; Analysing the tasks; Staff performance issues; Challenging the business rules; Modelling the to-be business processes; Approaches to business process improvement

Transition

Integration of business process modelling and requirements definition; Implementation issues (Approaches - pilot run, direct changeover, parallel; Organisational design; Role definition; Staff development; Managing change implementation

Exam preparation

Helpful hints and tips; Practice exam questions Case Study
Throughout the course, case studies are used to reinforce and practise the topics discussed

Examination

Delegates can take the exam by booking with Trigraph

Requirements

There are no specific pre-requisites for this course. This course is suitable for those wishing to identify, model, evaluate and improve business processes, and/or attain the BCS Certificate in Modelling Business Processes.

If you are taking a BCS exam you must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam.

The BCS also allows additional time for candidates who have a disability or whose business language is not English. Candidates can request this additional time in line with the BCS reasonable adjustments policy.

This course is delivered in association with Amatis Training