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Front Line Management

Course Highlights

***This course is currently available on the 3 for 2 promotion***. To avail of your free course place, you book 2 delegates for the same course & date and your 3rd delegate can join in for absolutely FREE!

On completion, delegates will be enabled to:

  • Differentiate between people management and leadership
  • Use communications skills to help them in their dealings with team members
  • Manage performance throughout the year, including defining goals for team members and helping them attain these goals
  • Delegate effectively to their employees
  • Motivate team members, using a variety of motivation techniques, to help improve performance
  • Use coaching techniques (including questioning, active listening and feedback) to guide team members work.


    • Overview

    An important aspect of any manager or supervisor’s job is to manage people.

    People management is an on-going activity that can motivate personnel and encourage better performance.

    This course addresses some key aspects of people management, with a particular focus on practical guidelines.

    A variety of training methods are used on this course, including group discussion, trainer presentations, skills practice, group exercises, role play and case studies. These will assist participants to learn and understand the leadership principles, tools and techniques discussed during the course, and to help them start to put these into practice in the safety of the training environment.


    Course Includes

    On completion delegates will be able to :

  • Understand people management- learning about management and leadership
  • Learn communication and team management skills
  • Understand motivation and how to best motivate your team
  • Manage performance throughout the year
  • Delegate skills and how to empower employees
  • Use some coaching techniques as a management approach


    • Requirements

    This course is suitable for those involved in supervising, developing and motivating personnel who are looking to increase their awareness of management techniques and want to drive continuous performance improvement.


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