ITIL® Foundation Certificate - IT Service Management

Course Highlights

This entry-level course provides an excellent introduction to the latest version of the IT Infrastructure Library (ITIL®).

It covers all of ITIL Foundation Course Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.

It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification.


Attendance on this course will enable participants to:

  • Understand the key principles and terminology used within ITIL® V4
  • Understand why ITIL® become so important today
  • Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them
  • Explain the key benefits of an IT Service Management based approach to Service Management
  • Describe some of the practical issues and costs associated with an IT Service Management implementation
  • Pass the Foundation Certificate examination

  • Course Includes

  • The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS)
  • The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL®
  • The examination is a one-hour 40 question multiple examination (65% required to pass)

  • Requirements

  • This course is suitable for all levels of IT Staff.
  • It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
  • It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
  • This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).

  • The ITIL® course is delivered in partnership with Insights, an accredited Training provider

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