Terms and Conditions
‘The Company’ – Trigraph Professional Services Limited (t/a Trigraph Professional Training) ‘The Client’ – the party seeking to secure places on courses for nominees and the party itself, whether it be a Limited Company, Partnership, Sole Trader or any other business or undertaking. ‘The Courses’ are those published from time to time in the literature of the Company subject to the Terms & Conditions outlined below. The company agrees to locate and engage suitably qualified personnel to present the subject of the course advertised, but the speaker is responsible for the content of the courses.
The Terms & Conditions specified herein constitute the entire contract between the Company and the Client. Where they conflict with any other Terms & Conditions submitted by the Client, our Terms & Conditions will prevail, no variation to these terms are permissible without written confirmation from the Company.
Provisional Bookings are accepted by telephone, online forms or email. However a booking is only regarded as definite when a completed booking form is received and the remittance has been received in full prior to attendance. Provisional bookings must be confirmed in writing within 5 working days.
The fee per nominee will be the fee quoted by the Company, plus VAT at the prevailing rate where applicable. Our VAT Registration Number is 6386163N. Fees do not include travel and accommodation, should this be required.
The fees are payable with bookings, prior to course commencement, unless otherwise agreed in writing.
The Company reserves the right to change the designated venue or speaker, or both, on any event described in its published literature. The Company further reserves the right at its absolute discretion and without liability to cancel an advertised course due to insufficient bookings or through circumstances beyond the reasonable control of the company. In which event the liability of the Company shall be limited to the return of all monies paid.
The Client is entitled to cancel any booking under the following terms only:
Over 10 working days before the event, course fees will be refunded less any expenses already incurred and any costs that can not be cancelled.
Less than 10 Working Days would be subject to full fees.
No refund of fees or transfers are allowed in the case of delegates who fail to attend Substitutions for original nominees may be made at any time. However the Company is to be notified of substitutions prior to course commencement.
We are unable to accept postponements within 7 working days of course commencement, full cancellation terms will apply.
Limitations of Liability
Under no circumstances shall the company be held responsible for any harmful act or default by its servants or agents unless such actual default is reasonably foreseeable and avoidable by the exercise of due care on behalf of the company as its employer; nor in any event shall the Company be held responsible for any loss sustained by the client or its nominees due to burglary, theft, fire or any other cause except in so far as such loss is solely attributable to negligence of the Company’s servants or agents acting within the course of their employment. Programmes are correct at time of going to press. However, alterations may occasionally be necessary due to circumstances beyond our control. Views expressed by the tutors are their own. Trigraph Professional Services Ltd disclaim liability for advice given or views expressed by any tutors within the delivery of courses or in any notes or documentation provided to delegates.
Conditions of booking
The Client accepts responsibility for the behaviour of its nominees in full and undertakes to indemnify the Company against damages and/or personal injury caused to its servants, agents or property as a result of the actions or defaults of its nominees whilst on the training premises. All events are held in well-equipped training centres or hotels. Full details on venue will be sent with booking confirmation. Delegates requiring accommodation are responsible for their own arrangements, unless otherwise agreed in writing.
Complaints and Appeals
Trigraph is committed to providing the best possible service and support to all our students and customers. We encourage feedback from all our students and partners and understand that on occasion customers may feel dissatisfied or feel they have cause to complain.
Trigraph will work to respond to all queries from customers on the day it is received and at the latest within 24 hours. If you have any concerns during a course it is best to speak with your course instructor first, after that you should contact our support team on 01 6390050 or firstname.lastname@example.org.
If you have concerns regarding a course, you are attending or have attended we encourage you to contact Trigraph as soon as possible. If your concerns relate to examination/certification procedures or results, please notify us as soon as possible.
If you have a query relating to your PeopleCert examination results we will be happy to discuss this with you and direct through the appeals process. PeopleCert accepts exam results appeal requests received within 1 month from the date of the official exam results notification. Should you wish to contact PeopleCert directly you can do so at email@example.com.
If you are concerned about something that happened during a PeopleCert examination please use the complaints log available to you at the examination centre and notify us as soon as possible.
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